Rang my bank manager today, (Bank of Cyprus UK) on his mobile, unavailable, but called me back a couple of hours later. I requested a higher overdraft facility, which I am happy to say he agreed to.
It was bliss to speak to a human being, and to have NO forms to fill out, just a straight forward YES over the phone, no problem.
Such a great one-to-one service, great customer care, and personal customer service, good old customer service, hoorah to the good old days of business :-)
Could you really ask for more from a bank?
Knocks the spots off Santeander by miles.
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